Effective 21 September 2026 · Version 2026-09-21.2
These Terms of Service (the “Terms”) are an agreement between you and
Rosalyx Coaching LLC, a Texas limited liability company doing business as
Rosalyx (“Rosalyx”, “we”, “us”). They apply whenever you use
rosalyxcoaching.com (the “Site”) or any coaching we provide (together, the
“Services”). By creating an account, booking a consultation or session, or
buying a plan, you agree to these Terms. If you do not agree, please do not
use the Services.
1. What we provide
Rosalyx provides health, wellness and lifestyle coaching focused on
nutrition, eating habits and daily routines. Coaching is educational and
supportive: we help you set goals, build habits and make informed choices.
The Services include an initial consultation, coaching plans made up of a
set number of sessions, and related materials.
2. Coaching is not medical care
2.1
We do not provide medical advice, diagnosis or treatment. Nothing we say
or share — in a session, by email, on the Site or in any material — is
medical advice or a substitute for it.
2.2
Coaching is not a substitute for care from a physician, registered
dietitian, mental-health professional or other licensed healthcare
provider. We do not diagnose conditions, prescribe, or provide medical
nutrition therapy.
2.3
Talk to your doctor before making significant changes to your diet,
physical activity, supplements or medication — especially if you are
pregnant or breastfeeding, have a medical condition (such as diabetes, or
heart, kidney or liver disease), take prescription medication, or have a
history of disordered eating.
2.4
If you have, or think you may have, an eating disorder, please seek support
from a qualified healthcare professional. Our coaching is not a treatment
for eating disorders.
2.5
Never disregard professional medical advice, or delay seeking it, because
of something you learned from us. In an emergency, call 911 or your local
emergency number.
3. Your responsibilities
3.1
You must be at least 18 years old to use the Services.
3.2
Give us accurate and complete information about your health and
circumstances when we ask, and tell us about relevant changes. Coaching is
only as sound as the information it rests on.
3.3
Your choices are your own. Any decision to act on a suggestion is yours,
and you remain responsible for your health and for consulting your
healthcare providers.
3.4
Results vary from person to person. We do not promise or guarantee any
particular outcome, including any change in weight or improvement in a
health condition.
4. Your account
4.1
Keep your sign-in details private. You are responsible for what happens
under your account, and should tell us promptly at
info@rosalyxcoaching.com if you think
someone else has used it.
4.2
The details in your account must be accurate and your own. One account per
person.
5. Consultations, plans and sessions
5.1
Initial consultation. Coaching begins with an initial
consultation, booked through the Site. Its length is shown when you book.
5.2
Plans. After your consultation we may make one or more
plans available for you to buy. Each plan’s description, number of sessions
and price are shown on the Site before you pay. Any time limit that applies
to a plan is stated in its description.
5.3
Booking sessions. Sessions included in a plan you have
bought are booked through the Site, subject to the times available. Times
are shown in the local timezone your device reports — please check them
when you book.
5.4
Online sessions. For a session held online we will send
you a meeting link. Video meetings run on third-party platforms with their
own terms and privacy practices, and we are not responsible for their
availability.
5.5
Cancelling. You can cancel an upcoming booking from your
account. Please give at least 24 hours’ notice. A session cancelled with
less notice, or missed without notice, may be counted as used. We will
always do our best to accommodate a genuine emergency.
5.6
If we need to cancel or move a booking, we will tell you as soon as we can
and help you choose another time. A session we cancel is never counted as
used.
6. Payment and refunds
6.1
Prices are shown on the Site in US dollars. Payment is taken when you check
out and is processed securely by Stripe. We never see or store your full
card details.
6.2
A reduced or personal price shown on your Plans page applies only to your
account and only while it is shown. It cannot be transferred or exchanged
for cash.
6.3
Refunds. If you have not used any session in a plan, you
may ask for a full refund within 14 days of buying it by emailing
info@rosalyxcoaching.com. Once a
session in a plan has been used, payments for that plan are not
refundable, except where the law requires otherwise.
6.4
Refunds are made to the original payment method.
7. Materials and intellectual property
The Site, plans, handouts, recipes, guides and other materials we provide
belong to Rosalyx Coaching LLC or those who license them to us. You may use
them for your own personal, non-commercial purposes. You may not copy,
share, sell or publish them without our written permission.
8. Acceptable use
You agree not to misuse the Site or try to access it in ways we have not
provided; interfere with its security or operation; book times you do not
intend to use; record sessions without our consent; or use the Services
for anything unlawful. We may limit or suspend access to protect the Site
or other clients.
9. Your information
We collect what we need to run the Services: your name, email address,
bookings, purchases, and the timezone your device reports. We use it to
coach you, manage your bookings and send service messages such as
confirmations and receipts. Payments are handled by Stripe. We do not sell
your personal information. The newsletter is optional and sent only if you
subscribe, and you can unsubscribe at any time. What you share with us in
coaching is kept confidential, except where the law requires us to
disclose it or where it is needed to protect someone’s safety.
10. Disclaimers
The Site and the Services are provided “as is” and “as available”. To the
fullest extent the law allows, we disclaim all warranties, express or
implied, including implied warranties of merchantability, fitness for a
particular purpose and non-infringement. We do not warrant that the Site
will be uninterrupted or free of errors.
11. Limitation of liability
To the fullest extent the law allows, Rosalyx Coaching LLC and its members,
coaches and contractors are not liable for any indirect, incidental,
special, consequential or punitive damages, or for any loss arising from
your health decisions or your reliance on information provided through the
Services. Our total liability for any claim relating to the Services is
limited to the amount you paid us in the twelve months before the claim
arose. Nothing in these Terms limits any liability that cannot be limited
by law.
12. Indemnity
You agree to indemnify and hold harmless Rosalyx Coaching LLC and its
members, coaches and contractors against claims, losses and expenses
(including reasonable attorneys’ fees) arising from your breach of these
Terms or your misuse of the Services.
13. Ending this agreement
You may stop using the Services and ask us to close your account at any
time. We may suspend or end your access if you breach these Terms, or if
continuing would be unsafe or unlawful. Sections 2, 7, 10, 11, 12 and 15
continue to apply after this agreement ends.
14. Changes to these Terms
We may update these Terms. The version and effective date at the top show
which version is current. If we make a material change, we will tell
account holders by email or on the Site before it takes effect, and
continuing to use the Services afterwards means you accept the updated
Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard
to its conflict-of-law rules. If a problem arises, please contact us first —
most concerns can be settled directly. Any dispute that cannot be resolved
that way will be brought in the state or federal courts located in Harris
County, Texas, and you and we agree to their jurisdiction.
16. General
If any part of these Terms is found unenforceable, the rest remains in
effect. Not enforcing a provision is not a waiver of it. You may not
transfer your rights under these Terms; we may transfer ours to a
successor business. These Terms are the entire agreement between you and
us about the Services.
