Rosalyx Coaching LLC
Terms of Service
These Terms of Service (the “Terms”) are an agreement between you and Rosalyx Coaching LLC, a Texas limited liability company doing business as Rosalyx (“Rosalyx”, “we”, “us”). They apply whenever you use rosalyxcoaching.com (the “Site”) or any coaching we provide (together, the “Services”). By creating an account, booking a consultation or session, or buying a plan, you agree to these Terms. If you do not agree, please do not use the Services.
1. What we provide
Rosalyx provides health, wellness and lifestyle coaching focused on nutrition, eating habits and daily routines. Coaching is educational and supportive: we help you set goals, build habits and make informed choices. The Services include an initial consultation, coaching plans made up of a set number of sessions, and related materials.
2. Coaching is not medical care
2.1 We do not provide medical advice, diagnosis or treatment. Nothing we say or share — in a session, by email, on the Site or in any material — is medical advice or a substitute for it.
2.2 Coaching is not a substitute for care from a physician, registered dietitian, mental-health professional or other licensed healthcare provider. We do not diagnose conditions, prescribe, or provide medical nutrition therapy.
2.3 Talk to your doctor before making significant changes to your diet, physical activity, supplements or medication — especially if you are pregnant or breastfeeding, have a medical condition (such as diabetes, or heart, kidney or liver disease), take prescription medication, or have a history of disordered eating.
2.4 If you have, or think you may have, an eating disorder, please seek support from a qualified healthcare professional. Our coaching is not a treatment for eating disorders.
2.5 Never disregard professional medical advice, or delay seeking it, because of something you learned from us. In an emergency, call 911 or your local emergency number.
3. Your responsibilities
3.1 You must be at least 18 years old to use the Services.
3.2 Give us accurate and complete information about your health and circumstances when we ask, and tell us about relevant changes. Coaching is only as sound as the information it rests on.
3.3 Your choices are your own. Any decision to act on a suggestion is yours, and you remain responsible for your health and for consulting your healthcare providers.
3.4 Results vary from person to person. We do not promise or guarantee any particular outcome, including any change in weight or improvement in a health condition.
4. Your account
4.1 Keep your sign-in details private. You are responsible for what happens under your account, and should tell us promptly at info@rosalyxcoaching.com if you think someone else has used it.
4.2 The details in your account must be accurate and your own. One account per person.
5. Consultations, plans and sessions
5.1 Initial consultation. Coaching begins with an initial consultation, booked through the Site. Its length is shown when you book.
5.2 Plans. After your consultation we may make one or more plans available for you to buy. Each plan’s description, number of sessions and price are shown on the Site before you pay. Any time limit that applies to a plan is stated in its description.
5.3 Booking sessions. Sessions included in a plan you have bought are booked through the Site, subject to the times available. Times are shown in the local timezone your device reports — please check them when you book.
5.4 Online sessions. For a session held online we will send you a meeting link. Video meetings run on third-party platforms with their own terms and privacy practices, and we are not responsible for their availability.
5.5 Cancelling. You can cancel an upcoming booking from your account. Please give at least 24 hours’ notice. A session cancelled with less notice, or missed without notice, may be counted as used. We will always do our best to accommodate a genuine emergency.
5.6 If we need to cancel or move a booking, we will tell you as soon as we can and help you choose another time. A session we cancel is never counted as used.
6. Payment and refunds
6.1 Prices are shown on the Site in US dollars. Payment is taken when you check out and is processed securely by Stripe. We never see or store your full card details.
6.2 A reduced or personal price shown on your Plans page applies only to your account and only while it is shown. It cannot be transferred or exchanged for cash.
6.3 Refunds. If you have not used any session in a plan, you may ask for a full refund within 14 days of buying it by emailing info@rosalyxcoaching.com. Once a session in a plan has been used, payments for that plan are not refundable, except where the law requires otherwise.
6.4 Refunds are made to the original payment method.
7. Materials and intellectual property
The Site, plans, handouts, recipes, guides and other materials we provide belong to Rosalyx Coaching LLC or those who license them to us. You may use them for your own personal, non-commercial purposes. You may not copy, share, sell or publish them without our written permission.
8. Acceptable use
You agree not to misuse the Site or try to access it in ways we have not provided; interfere with its security or operation; book times you do not intend to use; record sessions without our consent; or use the Services for anything unlawful. We may limit or suspend access to protect the Site or other clients.
9. Your information
We collect what we need to run the Services: your name, email address, bookings, purchases, and the timezone your device reports. We use it to coach you, manage your bookings and send service messages such as confirmations and receipts. Payments are handled by Stripe. We do not sell your personal information. The newsletter is optional and sent only if you subscribe, and you can unsubscribe at any time. What you share with us in coaching is kept confidential, except where the law requires us to disclose it or where it is needed to protect someone’s safety.
10. Disclaimers
The Site and the Services are provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Site will be uninterrupted or free of errors.
11. Limitation of liability
To the fullest extent the law allows, Rosalyx Coaching LLC and its members, coaches and contractors are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss arising from your health decisions or your reliance on information provided through the Services. Our total liability for any claim relating to the Services is limited to the amount you paid us in the twelve months before the claim arose. Nothing in these Terms limits any liability that cannot be limited by law.
12. Indemnity
You agree to indemnify and hold harmless Rosalyx Coaching LLC and its members, coaches and contractors against claims, losses and expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your misuse of the Services.
13. Ending this agreement
You may stop using the Services and ask us to close your account at any time. We may suspend or end your access if you breach these Terms, or if continuing would be unsafe or unlawful. Sections 2, 7, 10, 11, 12 and 15 continue to apply after this agreement ends.
14. Changes to these Terms
We may update these Terms. The version and effective date at the top show which version is current. If we make a material change, we will tell account holders by email or on the Site before it takes effect, and continuing to use the Services afterwards means you accept the updated Terms.
15. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. If a problem arises, please contact us first — most concerns can be settled directly. Any dispute that cannot be resolved that way will be brought in the state or federal courts located in Harris County, Texas, and you and we agree to their jurisdiction.
16. General
If any part of these Terms is found unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver of it. You may not transfer your rights under these Terms; we may transfer ours to a successor business. These Terms are the entire agreement between you and us about the Services.
17. Contact
Questions about these Terms: info@rosalyxcoaching.com.